Process and systems coordinator

At KFH we are looking for a process and systems coordinator to join our Block Management team in Wimbledon.

This will be an integral role for the successful implementation of a new block property management software at KFH. You will be collaborating with our Block Property Management team and Tech team during the project management, process mapping, customer acceptance testing, and training phases of this roll out.

Do you have a good understanding of the block management industry and experience in using Proptech and accounting software? Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others, share their knowledge and skills. At KFH we are continuously looking for opportunities to improve and are looking for a business process coordinator to bring new thinking and embrace our legacy.

At KFH, with over 60 branches across the capital we are London’s largest independent property services groups, and we are growing! As one of London’s leading property services groups we offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.

You will report to our Business Implementation Manager.

Responsibilities of a process and systems coordinator include:

• Provide operational support for key Block Management applications
• Manage client setup and account configurations on Propman
• Handle client updates, including tenancies, units, and charges in Propman
• Maintain process guides and provide guidance to our Block Management team
• Collaborate with IT to ensure application alignment with system changes
• Administer user profiles for Propman, Asana, and other applications

At KFH we are looking for a process and systems coordinator with a proven track record in block management, an individual that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results and enhancing our reputation.

Each year we celebrate success by hosting a companywide Awards Ceremony, also we have many seasonal social events throughout the year. We also have regular involvement with our chosen London-based charity, London Youth. Activities vary from cake sales to Tough Mudder to marathons and we encourage our employees to participate. We pride ourselves in fantastic customer service, exceptional communication and delivering the right results.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

Click here to see all our company benefits, including additional earning potential and discounts.

KFH. People. We get it.