Property Management Administrator

At KFH we are looking for a Property Management Administrator to join our Lettings Property Management team in Wimbledon.

Are you an experienced coordinator in lettings or property management? Do you enjoy working in a customer focused environment? Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others and are looking for a property management administrator to bring new thinking and embrace and join the team.

At KFH, with over 60 branches across the capital we are London’s largest independent property services groups, and we are growing! As one of London’s leading property services groups we offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.

You will report into our Contractor and Administration Manager.

Responsibilities of a property management administrator include:

• The role supports a regional Property Management team with various tasks
• Issue tenancy-related documents including check-in reports to tenants and landlords in accordance with regulatory requirements
• Booking checkouts in line with vacation dates, liaising with inventory companies and colleagues in branch and the Property Management team
• Receiving and logging checkout reports and issuing these to colleagues, tenants and landlords in accordance with regulations
• Keeping up to date records in our database systems in line with your job role
• Be responsible for updating utility companies, processing bill payments for landlords and liaising with our utilities support company to resolve any invoicing issues
• Reviewing and issuing current letting agent references to outgoing tenants
• Ensure Gas Safety Registration certificates and Electrical Installation Condition Reports have been received, and are filed and sent in line with legislation
• Be responsible for managing office operations such as printers, receiving and filing post, ordering stationary and managing department email inboxes
• Working together with your regional team, giving support by undertaking ad hoc administration
• Communicate with customers by phone, email and face-to-face, whilst maintaining company standards

Key skills required:

• Experience with Microsoft programmes including excel and word
• Experience with a CRM system (ideally Radar), inputting data and running reports
• Excellent prioritisation and time management skills
• Good at working in and supporting a team
• A great self-starter who can complete tasks independently and records actions taken
• Excellent attention to detail and accuracy

In-House benefits:

• Discounted legal fees and searches when using our in-house team for sales and purchases
• Complementary mortgage service arrangement
• Reduced fee when you sell your property with us
• Financial support in gaining qualifications

Additional earning potential, commission earnt on:

• Employee referral scheme
• Block Management referrals
• New homes transactions and land transactions

• Survey referrals

• Referrals to our Commercial team

Company benefits include:

• Medicash – healthcare insurance
• Travel insurance (optional benefit)
• Dental insurance (optional benefit)
• Life assurance
• Beauty and fitness discounts
• Restaurant and cinema discounts
• Charitable giving
• Employee Assistance Programme
• Through KFH’s dedicated Talent Development team you will have access to a range of in person and online training programmes that will support you in your role and in your longer-term career development

Each year we celebrate success by hosting a companywide Awards Ceremony, also we have many seasonal social events throughout the year. We also have regular involvement with our chosen London-based charity, London Youth. Activities vary from cake sales to Tough Mudder to marathons and we encourage our employees to participate. We pride ourselves in fantastic customer service, exceptional communication and delivering the right results.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.